The Code of Conduct refers to the Code developed by members of the microfinance networks in India (Sa-Dhan and the Microfinance Institutions Network) with reference to the Reserve Bank of India’s Fair Practices Code.

Adherence to the Code of Conduct is a requirement for bank lending to MFIs in India.

For the Code of Conduct Assessment. M-CRIL follows the agreed parameters of the harmonised code, covering:

• Institutional Capacity
  • Governance and strategy
  • Operations
  • Management systems
  • Financial Performance
• Adherence to the Code of Conduct
• Integrity and ethical behaviour
• Transparency
• Client protection
• Data sharing
• Feedback/grievance redress mechanism
• Client education
• Governance
• Recruitment

M-CRIL applies the ADDO method of appraisal that analyses Approval, Documentation, Dissemination and Observance (ADDO) under each category, as applicable.

M-CRIL Appeals and Complaints Policy

Contact our Assistant Vice President Sana Zehra, sanazehra@m-cril.com for more information.