M-CRIL is licensed by the SMART Campaign to certify financial service providers who fully comply with the Client Protection Principles (CPP).
This certification programme enables financial institutions to demonstrate publicly their adherence to global standards of client protection.
The certification covers standards for 7 Client Protection Principles:
- Appropriate product design and delivery
- Prevention of over-indebtedness
- Transparency
- Responsible pricing
- Fair and respectful treatment of clients
- Privacy of client data
- Mechanisms for complaint resolution
The methodology includes review of policy documents, direct interviews with board members, senior management and department heads, and branch visits for interaction with field staff and clients.
The certification is valid for a period of 4 years subject to a check-In for renewal at the two-year mid-period.
M-CRIL has conducted certifications, surveillance audits/check-ins, and pilot missions in India, Bangladesh, Cambodia, Ghana, Kenya, Kyrgyzstan, Pakistan, Philippines, Sri Lanka, Tanzania, and Zambia. Scroll down to see the list of certified institutions.
CPP Certification works in tandem with ratings, and can be combined with a rating mission at a relatively small additional cost, compared to the cost of standalone Certification. Pricing parameters for certification are available on the Smart Campaign website.
Read more about our approach: M-CRIL Client Protection Certification brochure
M-CRIL Appeals and Complaints Policy
Contact our Assistant Vice President Sana Zehra, sanazehra@m-cril.com for more information.
List of Certified Organisations:
Active Certifications
| Name of institution | Country | Certified | Check-In |
| AMK Microfinance Institution Plc. | Cambodia |
|
|
| Amret Co., Ltd. | Cambodia |
|
|
| Arohan Financial Services Private Ltd. | India |
|
|
| Bharat Financial Inclusion Ltd. (earlier SKS Microfinance Private Ltd.) | India |
|
|
| Cashpor Micro Credit | India |
|
|
| CreditAccess Grameen Ltd. (earlier Grameen Koota Financial Services Pvt. Ltd.) | India |
|
|
| CreditAccess Philippines Financing Company Inc. (OnePuhunan) | Philippines |
|
|
| Equitas Micro Finance Private Ltd. | India |
|
|
| Fusion Microfinance Pvt. Ltd. | India |
|
|
| HatthaKaksekar Ltd. | Cambodia |
|
|
| Izwe Loans Zambia Ltd. | Zambia |
|
|
| Janalakshmi Financial Services Pvt. Ltd. | India |
|
|
| Kashf Foundation | Pakistan |
|
|
| Kompanion Bank | Krygyzstan |
|
|
| KREDIT Microfinance Institution Plc. | Cambodia |
|
|
| LOLC (Cambodia) Plc (earlier ThaneakeaPhum (Cambodia) Ltd.) | Cambodia |
|
|
| LOLC Micro Credit Ltd. | Sri Lanka |
|
|
| SATHAPANA Bank Plc | Cambodia |
|
|
| Satin Creditcare Network Ltd. | India |
|
|
| Sonata Finance Private Limited | India |
|
|
| SwadhaarFinServe Private Ltd. | India |
|
|
| Ujjivan Small Finance Bank (earlier Ujjivan Financial Services (P) Ltd.) | India |
|
|
| Utkarsh Micro Finance Pvt. Ltd. | India |
|
|
| WB Finance Co., Ltd. (earlier VisionFund Cambodia) | Cambodia |
|
|
For status of the certification and the certification report, please refer to the Smart Campaign’s website:https://www.smartcampaign.org/certification/certified-organizations
