Client Protection Certification

M-CRIL offers Client Protection Certifications applying the CERISE+SPTF CP Certification Framework

M-CRIL continues CP Certification in alignment with the 8 standards of Client protection and following the Cerise+SPTF Guidelines

Certification for client protection (CP) is a crucial tool for responsible inclusive finance, providing an independent, in-depth verification that a financial service provider (FSP) has full intent, policies and effective systems to adhere to the Client Protection Standards.

Having contributed to the development of global standards for client protection since 2005, M-CRIL was accredited as a CP certifying body by the Smart Campaign from 2013 to 2020 and by Cerise+ SPTF from 2020 to March 2024.

From April 2024, as before, the CP Certifications undertaken by M-CRIL will follow the Client Protection Standards framework approved by Cerise+SPTF and M-CRIL will conduct validation in alignment with the guidelines.

This framework provides a tiered approach to certification, enabling financial service providers to build their client protection systems incrementally, and publicly demonstrate good practice as they move towards full compliance. Certifications by M-CRIL at intermediate levels Bronze, Silver or Gold Certifications will continue.

M-CRIL will apply its established processes for client certification involving comprehensive preparation, robust assessment, clear reporting, internal review and final review by M-CRIL’s Rating Committee https://www.m-cril.com/about-us/#rating-committee

Client Protection Standards

M-CRIL has conducted certifications, surveillance audits/check-ins, and pilot missions in Bangladesh, Cambodia, Ghana, India, Indonesia, Kenya, Kyrgyzstan, Nepal Pakistan, Philippines, Sri Lanka, Tanzania, Vietnam, and Zambia. Scroll down to see the list of institutions certified by M-CRIL.

Client Protection Standards (CPS) works in tandem with ratings and can be combined with a rating mission at a relatively small additional cost, compared to the cost of standalone Certification.

For more information, please contact our CEO, Sudhir Narayan, sudhirnarayan@m-cril.com

M-CRIL Certified Organisations

Name of institution Country Level of Achievement
AMK Cambodia Gold*
AMRET Cambodia Gold*
Chaitanya India Fin Credit Private Limited India Gold
F88 Vietnam Gold
First Finance Cambodia Gold
Fusion India Gold
Grameen Financial Services India Gold
Muthoot Microfin Limited India Gold
OnePuhunan Philippines Gold
Sathapana Cambodia Cambodia Silver*
Sejaya Micro Credit Ltd. Sri Lanka Silver

*Certification under review